Last updated on jul 2026
These Terms and Conditions govern access to and use of the DaemonLayer platform.
DaemonLayer is a software product owned and operated by Silent Signal Ltd, a company incorporated in England and Wales, trading as DaemonLayer. References to “DaemonLayer”, “we”, “us”, or “our” refer to Silent Signal Ltd.
By accessing or using the DaemonLayer platform, you agree to be bound by these Terms and Conditions. If you do not agree to these Terms, you must not access or use the platform.
1.1. DaemonLayer is provided exclusively as a business-to-business service. It is not intended for consumer or personal use.
1.2. You confirm that you are authorised to act on behalf of your organisation and to bind it to these Terms.
2.1. You are responsible for maintaining the confidentiality of your account credentials and for all activity conducted through your account.
2.2. Access to DaemonLayer must not be shared with unauthorised users.
2.3. You agree to use the platform only for lawful business purposes and in compliance with applicable laws and regulations.
2.4. Access to DaemonLayer is granted solely to the legal entity entering into this agreement and may be used only for its own internal operations.
2.5. You must not share, resell, sublicense, or make the platform available to third parties, including other MSPs, except where expressly agreed in writing.
2.6. The platform may only be connected to systems, tenants, or environments that you are authorised to manage on behalf of your clients.
3.1. DaemonLayer is a cloud-based automation platform designed for Managed Service Providers to support operational workflows, ticket handling, and system integrations.
3.2. Core automation workflows and platform logic are designed, maintained, and updated by DaemonLayer.
3.3. You are responsible for configuring the platform for your environment, selecting target systems, defining rollout scope, and determining how and where automations are applied.
3.4. You are responsible for testing configurations, validating outcomes, and monitoring results before and during production use, including limiting initial deployment to selected clients or environments where appropriate.
3.5. We may update or modify the platform from time to time. Material changes will be communicated in advance where reasonably practicable.
4.1. You must not use DaemonLayer in a way that is unlawful, abusive, or harmful to the platform, other customers, or third parties.
4.2. You must not attempt to bypass security controls, access unauthorised data, or perform security testing without prior written approval.
4.3. We reserve the right to suspend access where use presents a security, legal, or operational risk.
5.1. We process data in accordance with our Privacy Policy.
5.2. Where personal data is processed, you act as the data controller and we act as the data processor, unless otherwise agreed in writing.
5.3. All data processed through DaemonLayer remains the property of the MSP or its clients. We access such data solely to provide and operate the service.
5.4. We may use aggregated and anonymised data for analytics, monitoring, and service improvement.
5.5. Certain platform features, including workflows, involve sending customer ticket data to trusted AI service providers for processing. These services operate exclusively within our EU and UK tenant environments, and no data is used to train third-party AI models outside the scope of the service. Subprocessors are bound by written agreements enforcing confidentiality, data protection, and compliance with GDPR and UK GDPR.
6.1. We may offer eligible new customers a 14-day free trial of the platform (the “Trial”). During the Trial, you will have access to functionality equivalent to our then-current Sync plan, with ticket volume limits removed for the duration of the Trial period.
6.2. No payment card or payment details are required to start a Trial.
6.3. During the Trial, we will contact you to review your usage and agree the paid subscription plan that best fits your ticket volume and requirements going forward.
6.4. Unless you cancel before the Trial ends, or otherwise agree a different arrangement with us in writing, the Trial will convert at the end of the 14-day period into a paid subscription on the plan tier corresponding to the ticket volume processed during the Trial. We will give you reasonable notice of the plan and pricing that will apply before conversion takes effect.
6.5. As no payment details are collected at sign-up, you will be asked to provide payment details no later than 3 days before the Trial ends. If payment details are not provided by the end of the Trial, access to the platform may be paused until a plan is agreed and payment details are provided.
6.6. Early access and pilot programs may be offered to selected partners at reduced rates for evaluation purposes.
6.7. After the pilot period, continued use of the platform is subject to a paid subscription as set out in the applicable contract or order form. Any pilot or discounted pricing is valid only for the term and scope explicitly agreed in writing.
6.8. Pricing is based on usage metrics such as ticket volume, as defined in the applicable service agreement or order form.
6.9. Where offered, new customers taking out their first paid subscription may be eligible for a 30-day money-back guarantee (the “Guarantee”), running from the first day of that initial paid subscription period.
6.10. To claim under the Guarantee, you must contact [email protected] within 30 days of your initial paid subscription start date.
6.11. The Guarantee applies to a customer’s first paid subscription only, and is limited to one claim per organisation. It does not apply to renewals, plan upgrades or downgrades, or any subsequent subscription period.
6.12. The Guarantee is intended for good-faith evaluation of the platform. It applies in full where ticket volume processed during the guarantee period is within, or reasonably close to, the ticket allowance included in the applicable plan. Where usage materially exceeds that allowance, we reserve the right to reduce the refund proportionately to reflect the value already delivered, or to decline the refund where usage substantially exceeds the plan allowance.
6.13. The Guarantee does not apply where the account has been suspended or terminated for breach of these Terms, including the Acceptable Use provisions in Section 4.
6.14. Refunds under the Guarantee are issued to the original payment method and cover subscription fees only; they do not cover any third-party costs you may have incurred.
7.1. DaemonLayer operates on secure cloud infrastructure located within the United Kingdom and the European Union.
7.2. Data is encrypted in transit and at rest. Each customer operates within a logically isolated environment, enforced through application-level and database-level access controls.
7.3. We maintain security and operational controls aligned with GDPR and ISO 27001 principles and are working towards formal ISO 27001 and SOC 2 Type II certifications.
8.1. All intellectual property rights in the DaemonLayer platform, including software, workflows, automation logic, interfaces, documentation, and underlying architecture, are owned exclusively by Silent Signal Ltd or its licensors.
8.2. You are granted a limited, non-exclusive, non-transferable, and revocable licence to use the platform solely for your internal business operations during the term of your agreement.
8.3. You must not copy, modify, reproduce, reverse engineer, decompile, disassemble, or otherwise attempt to derive the platform or its underlying ideas or structure.
8.4. You must not use the platform to develop, benchmark, or support a competing product or service, or for competitive analysis without prior written consent.
8.5. Any feedback provided may be used by us without restriction or obligation.
9.1. DaemonLayer may integrate with third-party services and platforms.
9.2. We are not responsible for the availability, security, functionality, or changes of third-party services, even where integrated through the platform.
10.1. Each party must keep confidential any non-public information received from the other party and use it solely for purposes related to the service.
10.2. This obligation survives termination of these Terms.
11.1. You may terminate use of DaemonLayer by providing notice, with termination taking effect at the end of the current subscription or billing period, subject to the terms of your applicable agreement.
11.2. We may suspend or terminate access to the platform in cases of breach of these Terms, non-payment, security risk, or where required by law.
11.3. Upon termination, access is revoked and active customer data is deleted from production systems within a reasonable period.
11.4. Data contained in backups cannot be selectively removed and will be retained until deleted through normal backup rotation cycles.
12.1. DaemonLayer is provided on an “as is” and “as available” basis.
12.2. To the maximum extent permitted by law, we are not liable for indirect, incidental, or consequential damages arising from use of the platform.
12.3. Nothing in these Terms limits liability for fraud, wilful misconduct, or liability that cannot be excluded by law.
13.1. We may update these Terms from time to time. Continued use of the platform after changes take effect constitutes acceptance of the updated Terms.
14.1. These Terms are governed by and construed in accordance with the laws of England and Wales.
Silent Signal Ltd
60 Tottenham Court Road, Office 451
Fitzrovia, London
W1T 2EW
United Kingdom
For questions regarding these Terms, contact [email protected].
