DaemonLayer integrates seamlessly with ConnectWise Manage, delivering intelligent ticket triage without disrupting your existing workflows.
Triage Intelligence
Stop sorting tickets manually. AI-powered Triage Intelligence automatically categorizes, prioritizes, and routes incoming tickets based on your MSP's service patterns and client SLAs, so your team focuses on resolution, not administration.
Triage Intelligence identifies duplicate tickets and related incidents across clients, preventing redundant work and ensuring your team addresses the root cause, not just symptoms.
Full reasoning and audit logs for every triage action. Understand why tickets were prioritized, routed, or categorized—giving you accountability, compliance documentation, and insights to continuously improve your service delivery.
Common questions about this integration
DaemonLayer connects to ConnectWise Manage via secure REST APIs using API key authentication. We integrate deeply with your service board, company records, knowledge base, and configurations—enabling intelligent automation across your entire PSA workflow.
Get up and running in 15 minutes. Simply create an API user in ConnectWise, connect it to DaemonLayer, and map your ticket fields and statuses to your workflow. Our team is here to guide you through setup.
Absolutely. You have granular control over which service boards, companies, and ticket types DaemonLayer can access. Configure permissions during setup to align with your security requirements and operational structure.
Yes. DaemonLayer operates within your existing ConnectWise workflows, status transitions, SLA policies, and escalation rules. It enhances your processes without overriding your established business logic.
When DaemonLayer resolves a ticket or performs work, it can automatically create detailed time entries documenting the actions taken. This ensures accurate billing and comprehensive audit trails for all automated work.
Get started in minutes, see results in days.
