DaemonLayer integrates seamlessly with Autotask PSA, delivering intelligent ticket triage without disrupting your existing workflows.
Triage Intelligence
Stop sorting tickets manually. AI-powered Triage Intelligence automatically categorizes, prioritizes, and routes incoming tickets based on your MSP's service patterns and client SLAs, so your team focuses on resolution, not administration.
Triage Intelligence identifies duplicate tickets and related incidents across clients, preventing redundant work and ensuring your team addresses the root cause, not just symptoms.
Full reasoning and audit logs for every triage action. Understand why tickets were prioritized, routed, or categorized—giving you accountability, compliance documentation, and insights to continuously improve your service delivery.
Common questions about this integration
DaemonLayer integrates with Autotask through secure REST APIs using OAuth 2.0 authentication. We connect to your Autotask instance to read ticket data, update fields, create notes, and access your knowledge base—all while maintaining enterprise-grade security.
No. DaemonLayer is designed to enhance your existing processes, not replace them. It operates within your configured business rules, workflow automation, and SLA policies. You maintain full control over which actions DaemonLayer can perform.
Get up and running in 15 minutes. Simply create an API user in Autotask, connect it to DaemonLayer, and map your ticket fields and statuses to your workflow. Our team is here to guide you through setup.
Yes. DaemonLayer supports custom fields, UDFs (User Defined Fields), and your unique Autotask configuration. During setup, you can map custom schema so our AI understands and correctly utilizes your specific data structure.
DaemonLayer intelligently escalates tickets it can't confidently resolve. It adds detailed triage notes, suggested next steps, and relevant context to help your technicians resolve issues faster. Nothing falls through the cracks.
Get started in minutes, see results in days.
