DaemonLayer combines AI ticket triage, Microsoft 365 automation, and service desk workflows to categorize, enrich, route, and resolve tickets directly inside Autotask.
Your technicians start with answers or never touch the ticket at all.
Autotask Automation
DaemonLayer automates ticket triage, enrichment, and Microsoft 365 service workflows directly inside Autotask.
AI-powered ticket triage automatically assigns queues, priorities, and SLA handling inside Autotask.
DaemonLayer adds tenant context, related incidents, and suggested resolution steps before a technician opens the ticket.
Microsoft 365 requests like password resets, mailbox access, and forwarding are resolved automatically through GDAP-secured workflows.
Detect duplicate incidents, recurring user issues, and related service disruptions before technicians waste time re-investigating the same problem.
Every routing decision, workflow execution, and action is logged for accountability, compliance, and operational review.
Microsoft 365 Integration
DaemonLayer connects through Microsoft Partner Center and GDAP to execute
workflows directly inside customer environments,without custom
scripting or per-client automation setup.
That is what enables real ticket resolution inside Autotask, not just routing
or recommendations.
Common questions about this integration
DaemonLayer integrates with Autotask through secure REST APIs using OAuth 2.0 authentication. We connect to your Autotask instance to read ticket data, update fields, create notes, and access your knowledge base, while maintaining enterprise-grade security.
No. DaemonLayer is designed to enhance your existing processes, not replace them. It operates within your configured business rules, workflow automation, and SLA policies. You maintain full control over which actions DaemonLayer can perform.
Get up and running in 15 minutes. Simply create an API user in Autotask, connect it to DaemonLayer, and map your ticket fields and statuses to your workflow. Our team is here to guide you through setup.
Yes. DaemonLayer supports custom fields, UDFs (User Defined Fields), and your unique Autotask configuration. During setup, you can map custom schema so our AI understands and correctly utilizes your specific data structure.
DaemonLayer intelligently escalates tickets it can't confidently resolve. It adds detailed triage notes, suggested next steps, and relevant context to help your technicians resolve issues faster. Nothing falls through the cracks.
No. DaemonLayer ships with pre-built workflows covering the most common L1 tickets MSPs handle every day. You connect your Autotask instance, enable the workflows you want, and you're live. No scripting, no dedicated ops resource, no build time.
In two places: as an internal note directly on the ticket, and in DaemonLayer's insights panel — a custom widget that lives inside Autotask. Your technicians see related tickets, account history, and a suggested resolution path without leaving their PSA.
A 30 minute walkthrough on your PSA setup. We show exactly what DaemonLayer would handle for your team, on your data, with no obligation.
No sales deck. No obligation. Live walkthrough on your environment.
