Ticket status, time entries, comments, and custom field values sync bidirectionally between DaemonLayer and your PSA. Every automation outcome is written back. Every PSA ticket change is picked up.
Supported Platforms
Full bidirectional sync is available for ConnectWise Manage, Autotask and HaloPSA (coming soon).
Full bidirectional sync via REST API with webhook support. Includes the embedded Pod for in-PSA AI intelligence. Status, priority, custom fields, time entries, and comments.
Full bidirectional sync with webhook support and the native Insight Panel. Field mapping covers all standard and custom fields. Time entries created with actual or fixed duration.
HaloPSA support is in development. Full bidirectional sync, monitored queue ingestion, and field mapping — consistent with our ConnectWise and Autotask integrations.
Bidirectional Sync
Sync is not one-way reporting. DaemonLayer pushes automation outcomes to your PSA and reads new tickets and status changes back from it, in near-real time.
Ticket status updates, structured workflow comments, internal notes, time entries (actual workflow duration or a fixed configured duration per workflow type), and custom field values mapped via your integration configuration.
New tickets from monitored boards and queues are picked up via webhook in real time, or via polling every 15 minutes during business hours and every 60 minutes after hours as a fallback. Status changes and priority changes sync back automatically.
Configuration
DaemonLayer does not guess at your PSA field values. It queries them live and lets you define the mappings explicitly, per integration, per direction.
Your PSA's status values and priority tiers map directly to DaemonLayer's workflow logic. Every status transition DaemonLayer triggers lands in your PSA exactly as your team expects to see it, no manual reconciliation, no mismatched states.
Map PSA custom fields to ticket metadata in both directions. An Autotask UDF becomes an internal signal field. A DaemonLayer extracted error code populates a ConnectWise custom field. Inbound and outbound, per integration.
Choose actual duration (the real time the workflow ran) or fixed duration (a configured number of minutes per workflow type). Billability is configurable per workflow with an org-wide default.
Integration health is monitored continuously. Connection errors, stale webhooks, and sync failures surface in the dashboard before they become visible problems.
Related
A 30 minute walkthrough on your PSA setup. We show exactly what DaemonLayer would handle for your team, on your data, with no obligation.
No sales deck. No obligation. Live walkthrough on your environment.
