Integrate
Microsoft 365

DaemonLayer uses Microsoft Graph API with OAuth 2.0 and Azure AD app registration. You control exactly which M365 services and data DaemonLayer can access through granular permission scopes. All connections are encrypted and comply with Microsoft security best practices.

Yes. When properly configured, DaemonLayer can autonomously reset user passwords through Microsoft Graph API after verifying user identity through your configured authentication methods. This eliminates one of the most common L1 ticket types while maintaining security.

For email automation, DaemonLayer needs read access to your designated support mailbox (typically [email protected]). We can optionally request send permissions if you want DaemonLayer to respond to emails. You can revoke these permissions at any time.

DaemonLayer only caches minimal metadata needed for ticket resolution (e.g., recent sign-in logs for a specific user being investigated). We don't store email content, passwords, or sensitive M365 data. All data queries are made in real-time when needed.

DaemonLayer monitors Microsoft 365 Service Health API for incidents affecting your tenant. When Microsoft reports an outage or degradation, DaemonLayer proactively updates related tickets, informs end users, and prevents duplicate support requests.