DaemonLayer automates the triage stage of IT support tickets. It monitors your support inbox, filters out spam and sales emails, analyses incoming tickets, enriches the data, and assigns them to the right engineer or queue in Autotask — saving 5–7 minutes per ticket.

Rules are static and break easily. DaemonLayer uses AI to understand context — not just keywords — so it can handle varied wording, read attachments, and route tickets accurately even when email formats change.

Around one minutes from intake to completion. From the engineer's perspective, it's instant — tickets arrive already categorised, prioritised, and ready to handle.

No. It removes repetitive admin work so your engineers can focus on solving issues and improving SLAs instead of reading and sorting emails.

DaemonLayer currently integrates with Autotask, ConnectWise, HaloPSA. RMM integrations are in development.

All data is processed in secure EU-based cloud infrastructure. It's encrypted in transit and at rest, isolated per tenant, and never used to train shared AI models.

Three months of full triage automation, onboarding and support, weekly performance insights, and lifetime pilot pricing if you continue after the trial.

Upcoming workflows include password resets, first-response automation, and onboarding/offboarding tasks. Pilot partners help shape what comes next.